We’ve listed a set of queries we’re often asked. If you cannot find the information that you’re looking for here, do get in touch with us.

I want to purchase furniture from Haven Wood. What should I do?

• Our furniture can be purchased directly from us directly or our retail partners around the world.
  
• Please write to us and mention your delivery country. We will send you our price list along with relevant details on shipping cost and ordering.
  
• If you’d like to place an order, we’ll send an invoice with our bank information via email.
  
• We accept telegraphic transfer and credit cards. Accepting different currencies from IDR, USD, SGD, JPY, AUD, HKD, CAD, EUR, GBP, CHF, HCD, and CNH.
  

Do you ship internationally?

• Yes, we ship internationally and can ship to most countries around the world.
  
• We have our own shipper for both international air and ocean freight.
  
• For larger orders, we offer the option of ocean freight in addition to air freight.
  
• Ocean shipping is only feasible for large orders of 15 or more pieces. Visit our Shipping Policy.
  

Do you ship anywhere in the US and Europe?

• We ship to most places in the US and Europe and have our own representative for each country.
  

What’s the lead time after placing an order?

• Our production lead time varies from 6 to 12 weeks, depending on the size of the order.
  
• Delivery times are usually 7-10 days after dispatch for air shipping and 30-45 days for ocean shipping.
  

Do you charge for shipping and packing?

• Packing charges are included in our price lists. All of our packing are wrapped in single-face paper with a carton sheet.
  
• Edges are covered with thicker carton edges. They are labelled according to the picture, specifications and quantity.
  
• Optional carton boxes are available at a small cost.
  
• For sea and air freight charges, the responsibility of the client is available to read and understand at Shipping Policy.
  

I want to see the furniture before I purchase it. Do you have a physical showroom or retail outlet?

• We are furniture & handicrafts manufacturers & exporters. To help you with your purchase decision, we’re happy to send images of our furniture ‘in situ’.
  
• We are also happy to provide you with samples of wood, fabric and cane for the look and feel of the items free of charge.
  
• However, the courier/shipping cost will need to be covered by the client.
  
• We have retail partners in a few countries who may have some of our products in stock.
  
• Please write to us at our email for more information on the store closest to you.
  

What’s your returns policy?

• We issue refunds or replacements only if our furniture is damaged during shipping.
  
• Any damage must be communicated to us by email within one week of delivery, along with photographic evidence, including a photo of the packing box.
  
• Exchanges are not feasible for pieces that are not damaged. Visit our Terms & Conditions.
  

Do you have a warranty or after-sales support policy?

• Yes, we have. We offer six months to one year of warranty, depending on the client’s request, against manufacturing defects.
  
• Replacement chairs can be sent for any genuine manufacturing-related damage claim within six months to one year from the date of sale.
  
• Visit our Terms & Conditions to better understand.
  

Will I face any issues with customs clearance for international purchases?

• We have an experienced in-house logistics team and provide all necessary documentation for customs clearance.
  
• Our team constantly monitors the shipment and stays in touch with the shipping company to sort out any clearance-related issues.
  

As a result, the delivery experience will be seamless and involve minimal involvement from our buyers.